Refund policy

30-day money-back guarantee. You have 30 days from the day your order is delivered to ask for a return or a refund.

How to start a return
Email help@lumirun.store with your order number and the reason. We reply within 1–2 business days with the return address and instructions. Please don't send anything back before we've confirmed your return, because parcels sent without a confirmed return can't be matched to an order.

Condition
Send back the belt and both pods, complete and undamaged, ideally in the original packaging.

Damaged, defective or wrong item
Please check your order when it arrives. If anything is damaged, doesn't work or isn't what you ordered, email us within 30 days with a photo or short video and we'll send a free replacement or refund you in full. You won't pay anything for this.

Refunds
Once your return is approved and received, we refund the full price you paid for the item to your original payment method. Your bank or card provider usually shows it within 5–10 business days. For change-of-mind returns, the cost of sending the item back is yours; for damaged, defective or wrong items we cover everything.

Add-ons
Protected Shipping and the Extended Guarantee are refunded together with the item if you return your whole order within the 30 days.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period
If your order ships to the European Union, you also have the right to cancel or return it within 14 days of receiving it, for any reason and without giving a reason. The item must be in the same condition you received it, unused and in its original packaging.

Questions about a return? Write to help@lumirun.store.